Google processes all payments made through the Google Play Store.

To resolve any related purchasing issues, please consult Google’s Support site here.

Emergency troubleshooting:

Payment method greyed out / “not eligible”

1) If you are trying to pay with a credit/debit card, check the expiration date & billing address:
  • In the left hand navigation, select 'Payment Methods'
  • Check the card’s expiration date and billing address
2) Check if the billing country and the legal country at payments.google.com match
  • In the left hand navigation, select 'Payment Methods'
  • Check the payment methods’ billing country
  • In the top right corner, click on the 'gear' icon to access the 'Settings' page
  • Check the legal country
3) Try a different payment method

Payment method is declined by card issuer or carrier (usually “Payment method declined” error triggered):

Contact card issuer or carrier OR try a different payment method.