Does your bank card get charged but not receive purchased items? Don't worry, we're here to help.

1. Payment is not finished from Google Play or Appstore.

Sometimes the order can be cancelled due to a lot of reasons, and you still see the charge appears in your bank account history. In this case, the money should be returned to you in a couple of business days due to the policy of Google Play or Apple along with your bank's policy.

Here are two ways to know if your order has been cancelled:

* You didn't get a receipt of the purchase from Google Play or Apple.

* The order shows "cancelled" in your account history.

2. Network Connection Failure.

It happens if your network connection is bad during your purchasing.

Here are two ways to fix this issue:

* You can try to restart your game and make sure your network connection is good.

* Contact us in the game and submit your questions with your UID and purchase time. We will try to fix the issue for you.